Return Policy:

Last updated: January 1^st 2019

All damaged product, must be reported to us via email at customerservice@buymystock.com within 48 hours of delivery with an image of the damaged product along with the packaging pictures.

Guidelines for Returns & Replacement:

1. Product is damaged/defective.
2. Differ from the description on the website.
3. Wrong item delivered/Wrong Colour/Wrong Size/Wrong Quantity.
4. Missing parts/accessories.

Return Eligibility.

• In case of returning the product, customer needs to inform us within 7 daysof receiving the order. In case, if you received a damaged product, it must be reported to us within 48 hours of delivery.
• If the product is delivered defective or damaged, in that case customer needs to inform us through Email customerservice@buymystock.com  within 48 hours from the time of delivery.
• Products should be unused.
• All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.
• Invoice copy should be available & submitted.
• Products marked as "non-returnable" on the product detail page cannot be returned such as Electronics, Cartridges, Safety, Tyres, Electricals & Car-care.

Returning a Product.

There are 2 ways to Return the product. One is to return the product from our side where we send the courier partner and get the product picked up from customers. However, in some cases if we cannot provide return service then customer needs to send the product to us to our warehouse. Once, the product is received by us, then we will reverse the courier charges.

All items purchased online with an Individual Account are subject to a minimum 20% restocking fee if returned. Shipping is not refundable. Please send packages to the designated return address

Dubai.

Steps to follow to Return a Product.

• Customer needs to inform us through call/email within 7 days of receiving the order.
• Product should be unused.
• Invoice should be available.
• We will raise a request for Reverse pickup and try to arrange it from our end. Once the pickup is arranged our courier partner will collect the product within 2-3 business days.
• Customer needs to pack the product with Brand packing & paste the invoice on it.
• Customer will handover the product to the courier service.
• Once the pick up is done, product will be sent to us by the courier partner.
• After receiving the product, quality check will be done over the product by our team which takes 2 days time.
• If product is found damage/defective by our team, We will try to arrange a replacement; however, it depends on the availability of the product.

In some cases, where our Logistic Service Provider doesn’t provide a reverse pickup facility, the customer will have to send the product on his own at the below-mentioned address after the request for reverse pickup is raised:

Dubai.

Once sent, customer needs to share the Courier slip along with the following bank details at customerservice@buymystock.com

• Account number
• Account holder name (Same as registered with Buymystock.com)
• Customer Code
• Incase, after receiving the product if we found any discrepancy by our Quality inspection team, we will re-ship the product to the customer and in that case customer will have to bear the courier charges for re-shipment in order to receive the product. No courier charges for sending the product will be reimbursed.
In case, after receiving the advance booking payment, the order is booked, but canceled by the customer 30% of the amount will be charged along with TAX amount and the remaining amount will be paid back or will issue a credit note to the customer.

Other Terms and Conditions.

• Products marked as "non-returnable" on the product detail page cannot be returned such as Electronics, Cartridges, Safety, Tyres, Electricals & Car-care.
• Product Purchase under clearance sale will not be covered under Return policy.
• Products sold as combo can’t be returned individually.